Citizen’s Service Charter

CITIZEN’S SERVICE DELIVERY CHARTER
(IT IS YOUR RIGHT TO DEMAND FOR EFFICIENT SERVICE)

S.NO.  SERVICE OFFERED  ROOM/OFFICE  OFFICER IN CHARGE REQUIREMENTS CHARGES  TIMELINE
 1. Providing Information Reception Desk Receptionist/Office Assistant

Specify the enquiry / Free    Immediately requests for information or Officer to see

Free  Immediately
 2. Management of external correspondences Registry Registrar (administration)  Receipt of complaint Compliment or suggestion  Free  7 days
 3.  Management of complaints, compliments and suggestions Registry Registrar (administration)   Receipt of complaint Compliment or suggestion   Free  7 days
 4. Admission of students into University College programmers Academic Affairs Office Registrar Academic) Affairs.  Certificate – Mean Grade C- Minus at KCSE

Diploma – Mean Grade C at KCSE

Degree – Mean grade at least C+ at KCSE or 2 Principles at A – Level and 1 subsidiary

 As per approved fee structure  1 month
 5. Registration of students into University College programmes Academic Affairs Office Registrar Academic) Affairs. Admission letter and original academic certificates Pass port size Photographs documents.  Full payment of fees  1 day
 6  Processing of transcripts Academic Affairs Office Registrar Academic) Affairs. Completion of specified academic year  Free  1 month after Senate’s approval
 7.  Issuance of Transcripts Academic Affairs Office Registrar Academic) Affairs. Completion of specified academic year  Free  1 day
 8.  Replacement of lost transcripts   Academic Affairs Office Registrar Academic) Affairs. Written request  Kshs. 100  1 day
 9.  Graduating Students Academic Affairs Office Registrar Academic) Affairs. Successful Completion of

courses Academic dress

 Payment of graduation fees  As per academic calender
 10.  Clearing Students upon completion of studies Academic Affairs Office Registrar Academic) Affairs. Duly completed clearance form  Free  2 days
 11.  Issuance of Certificate Academic Affairs Office Registrar Academic) Affairs.  Evidence of clearance  Free  1 day
12. Accommodation for Resident students Hostels Office Catering and Hostels Officer Dully completed accompanied from;\ Signing rules and regulations governing hostels for KIBUCO students  Payment of  1 day
 13. Recruitment of staff Human Resource Office Registrar Administration Application letter, letter of invitation letter of appointment  Free  2 Months
 14.  Orientation of new of new students Orientation of staff  Academic Affairs Office Human Resource Office Registrar Academic Affairs Registrar Administration  Successful completion of the registration process Appointment letter  Free  7 days1 day
 15.  Clearance of staff on exit  Human Resource Office  Registrar Administration and Heads of sections  Duly completed clearance form  Free  2 days
16. Library services Library Assistant Librarian Borrower’s cards, user ID cards Free 9am – 10pm on weekday except Sunday and public holidays.
17. Payment for goods and services supplied to the University College Finance Office Finance officer Evidence of order invoice and delivery note Free Within 60 days
18. Payments for part time lectures Finance office Finance officer Finance Submission  of marks sheets; Duly filled claim forms Free 7 days

For complaints or compliments, please report to The Principal, Kibabii University College P.O. Box 1699-50200, Bungoma, Kenya

Tel: 020-2028660/ 0708-085934/ 0734-831729 Email: enquiries@kibabiiuniversity.ac.ke

 

 


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